Workday PDF

Better Customer Service with Improved Human Capital Management



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Abstract


When MGM Resorts International determined to improve their already world-class customer service, they understood that they needed to start by better engaging their employees. Their legacy HR system, described as “black screen, green writing”, was quickly replaced with Workday’s HCM (human capital management). In this system, employee information was now unified and easily accessible, communication was made more transparent, and employees were motivated to be more productive.

Referring to the increased engagement of its workforce, and the resulting improvement in customer service, one executive sent an email to their vice president saying “Workday is awesome.” If you would like to learn more specifics within this use case, read this whitepaper.