This report looks at help desk software from the aspect of price models, price ranges, unexpected costs and the pricing of popular systems. It compares costs by price models, including the total cost of ownership over a ten-year period. The report will help you to evaluate help desk software costs including:
- The cost of customization
- Installation and setup fees
- Integration with existing systems
- Maintenance – Updates, Patches & Upgrades
Rarely do you get such a complete look at the total cost of ownership including many aspects not obvious at first such as training and data migration fees. Before you buy, make sure to read through this guide.