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The Central Role of Content Management in Case Management



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Abstract


How do you manage the work that doesn’t easily fit into the mold of predictable procedures? With a case management approach, which allows you to support and manage work so it fits the situation where the goals of a given business activity are understood.

There are many different kinds of work that can be a good fit for this approach, including:

  • The need for experts to use their discretion
  • The need to work with and manage critical business documents
  • The need to bring groups of people to work together to resolve cases

It is this kind of “knowledge work” that case management technologies are designed to help us address and improve. To find out more about knowledge work and case management approach, read this whitepaper.